the machines is good but there is no control for auto turning off whe there is not water in the water area.. it continously works and even if the water temperature goes too high still it is working. need for a control so as to stop the heating water when the water reaches a certian level of temperature. even if there is no water the machine is still heating which will make it unsable very soon.... i think that is why it is cheap becaus of not having good control... other brands like philips they are expensive but there performance is also goo... this is just good for green tea, not for coffee and milk tea.